Back in July, we hit a delay with our handlebars.
The waterproofing standards we aimed for were not met, meaning that there was potential risk of water damage from rain. We promised a level of IP4, but the handlebars were passing at a level of IP2. An IP2 rating is only effective against vertically dripping water when the enclosure is tilted at an angle of up to 15 degrees from its normal position. Meanwhile, an IP4 rating means the ability to withstand splashing against the enclosure from any direction.
As a commuter bike, you should have peace of mind knowing your Valour is safe against ANY ride condition. As the majority of the Valour’s tech is housed in the handlebars, ensuring a completely waterproof product is one of our top priorities.
We took the old handlebars offline and Dave, our Industrial Designer, took a trip to China, successfully finding working solutions for waterproofing together with our supplier (a Plan B and Plan C too, just in case). We’ve set a new ship date for October and are now working on tightening up tolerances.
It’s been a wild month! We did our best to contact each and every one of our backers and customers to let them know of the delay as soon as we discovered the problem. The continued support and patience we’ve received has been overwhelming! We’re so grateful, and we’re so excited to see your Valour on the road!
The Vanhawks Team