Reset your Valour.

Problem

How do I reset or reboot my Valour?

 

Solution

In order to reset your Valour you should do the following 2 steps:

  1. In order to do the reset it must run out of battery power. Do not charge your Valour, and if you're going to be riding it please ensure that the dynamo cable is unplugged from the handlebar and held by the other cables near the handlebar.
  2. Once your Valour has run out of power (all of the lights have turned off,  it can take up to 5 days or more) try shaking the Valour and ensure that the blue lights don't turn on. Once this is confirmed plug the wall charger back into the handlebar and once it starts charging it will have successfully reset.

After these steps are completed this should reset your bike. If you have any questions, please don't hesitate to ask us through the app support or submit a ticket.

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3 Comments

  • Avatar
    merlinhartley

    Is there really no other way to perform a reset?

  • Avatar
    Consultoria TIC

    Thanks for your article. It has been of great use to get My Valour to get paired just following your instructions.

  • Avatar
    Ali Zahid

    @merlinhartley, unfortunately, there is no other way to perform this reset.

    We wanted to build a hardware reset button but it would have added more complexity to the waterproofing on the hardware in the handlebar.

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