My Valour randomly disconnects while I'm riding.

Problem

Randomly while riding the Valour, my front and rear lights will turn off and the handlebar LEDs will begin flashing blue to indicate that I'm disconnected.

After a minute or so it sometimes reconnects.

 

Solution

This is a known bug that has been fixed in the 1.15 Valour firmware.

It is caused by an error in the Valour Bluetooth communication that causes the bike to restart. It can also split your tracked trips into multiple segments.

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2 Comments

  • Avatar
    Mikael Eriksson

    I still have the same issue in 1.15, disconnect while riding... Coming back after a some time, split up into multiple segments.

  • Avatar
    Ali Zahid

    Hi Mikael, please contact us through the in-app support so that we can help you out.

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