My bike is showing a set of blue and green lights and I can't control anything.
Your Valour is stuck in the install mode of the firmware update. This can be resolved by doing the firmware update again.
- Please go into the bike settings in Valour tab of the Vanhawks app, which can be accessed through the bike icon button.
- Ensure that your phone's Bluetooth is on and you're connected to your Valour. Then go into "Valour system updates" or "My Valour" to find the firmware update option.
- Initiate the firmware update and wait for the update to finish.
If the app is telling you that your Valour is up to date on the firmware, please contact us through the app and we will assist you in engaging the update again.